Archives on June, 2015

Email Confirmations

Posted by mxs on 26th June 20157 Comments

We have received quite a bit of feedback recently about email confirmations not being received by guests and B&B Owners. I would stress that this is a problem that we have warned about for years. Due to extraordinary amounts of spam being sent, Internet Service Providers have to provide protection to their email users – this is done in many ways and occasionally they have to apply over zealous amounts of spam filtering. If you are not receiving confirmation emails please contact the company that provides your email. We understand that business has been lost because of this both currently and in the past and we have added several features to our service to overcome this problem.

  • Every guest is given a booking reference number at the time of booking and told that they can check the status of all their bookings on http://your-booking.com – this shows whether accepted or declined and also provides them with full details of their booking, your email & tel number – plus a map and directions.
  • Bookings that are not confirmed or declined by B&B Owners are automatically declined after 3 days to allow guest to book elsewhere. Please make https://my-bnb.com (Your admin Panel) the default page of your browser so that you can check bookings easily regardless of whether you receive a confirmation email or not
  • SMS Text: we introduced confirmation by text some time ago – this is very reliable – this service is free to Full Members of B&B Owners and 1% additional commission to others. Please let us have you mobile number if you wish to avail of this service.

STRIPE Account Holders

Posted by mxs on 24th June 2015No Comments

TIP: You can use your virtual terminal in a new way. Type in a booking reference and this will allow you to charge that guest using your STRIPE account – you can amend the description for the charge by overtyping. This is very useful for “No Shows” – guests leaving without paying or collecting cancellation fees.