Securing Payments for “No Shows”
For some reason there have been an increased number of “No Shows” this year.
This may not affect you normally but can be very frustrating if it happens out of the blue.
In most reported cases B&B Owners have been able to recover the costs using STRIPE (who store the credit card details of all guests booking through our directories, portals, regional and members websites).
It takes just 2 mins to register for a STRIPE account via your admin panel (https://my-bnb.com) and costs nothing if you don’t use it.
Register for STRIPE in your admin panel today – have your bank details available and don’t get caught out with No Shows or guests that leave without paying.
NOTE: If a guest makes a booking with a card that is subsequently renewed or replace you will have to ask the guest for their card and use the Virtual terminal to accept payment.
Mobile Friendly Websites
Further to the last news post there have been many questions about mobile friendly booking websites.
Both full and associate members of the B&B Owners Association have a page that is mobile friendly.
Full members that have a website hosted by us are diverted to a mobile friendly page automatically.
We have seen a steady increase in smart phone usage for accessing our websites but they have such tiny screens they cannot always navigate the site.
Those members that have their own websites may may find they are not mobile friendly and guests cannot book or make enquiries.
You can test your website for mobile friendliness here :- https://www.google.com/webmasters/tools/mobile-friendly/
If your website fails that test or your website is old we can provide a little bit of code that will divert your guests to the mobile friendly page on Book a B&B.
Hope this answers your questions
Michael – B&B Owners Association
Apology – Ignoring Bookings
To all B&B Owners Association Members
I must offer a sincere apology about the last news item. It was not meant as personal criticism of any of our members and I’m so sorry if you were offended by the tone of the newsletter.
There are B&Bs that consistently ignore bookings and these members will removed from our service over time, particularly if we get complaints from guests.
We work very hard to deliver bookings at a minimal cost to our members and from time to time we get a little frustrated when bookings are ignored.
We also realise that emails are not always the best form of communication and we introduced SMS texting some time ago advise of bookings directly to you mobile phones – if you currently do not avail of their service and would like to, please advise us.
Since the introduction of our mobile site we have seen a 20% increase in bookings and it may mean that members that had little or no bookings from us in the past have suddenly found a new audience – http://m.book-a-bnb.com – Every member has a mobile page with full booking facilities and we hope you will all direct your guests to the Book a B&B website to allow guests that book by mobile phone to have access to your B&B.
Here’s an example of a members mobile page http://m.book-a-bnb.com/harbour-inn-bnb-larne.html
Find your own mobile URL on http://m.book-a-bnb.com and promote it yourself – don’t miss out on mobile bookings.
Thanks for reading this
Michael – B&B Owners Association