2 Important updates to your admin panel

Posted by mxs on 3rd January 2017One Comment

We have now modified the My B&B admin panel (https://my-bnb.com) so that bookings can be managed in two extra ways.

  1. If you wish to cancel a previously confirmed booking for personal reasons
  2. If a guest cancels by phone or email unknown to us


Click on any booking and these two additional buttons will appear

  • The “Cancel Booking”¬†button will remove the booking from your list, present you with an email to explain and refund any booking fees involved to the guest.
  • Guests often cancel by phone or email instead of using the cancellation facility on their booking status page (https://your-booking.com) – to update your booking/calendar and tell the booking system of the cancellation – click the “Guest Cancellation” – If a guest cancels they have been informed that booking fees will not be refunded. Since we introduced this in our terms, cancellations are now a fraction of what they were.

One comment to "2 Important updates to your admin panel"

  1. Thanks for those facilities. They make perfect sense

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