Archives on July, 2017

Booking Cancellations

Posted by mxs on 20th July 2017No Comments

In the new Dashboard (https://m.my-bnb.com) the way we handle cancelations is much improved. Both guests and B&B owners may cancel a booking  and for the most part, the work involved is minimal. The instances of how a booking can be canceled are:-

  1. A GUEST may cancel a booking by logging on to https://your-booking.com – this updates the B&B Owners booking system and puts a line through it in your dashboard – you can click on this and apply any cancellation charges that may apply using STRIPE.
  2. A GUEST may also cancel by telephone or email – in this case our booking system will not know – click on the booking in your dashboard and then click the button “Guest Cancellation” – this updates the booking system, updates your calendar and shows the room as available on your webpage/site.
  3. You, the B&B OWNER, may wish to cancel a booking due to personal circumstances – If so, click on “Emergency” in the Dashboard menu and then “Cancel Booking” select the booking you wish to cancel and click the orange “Cancel Booking” button – this updates the booking system and sends an email to your guest.

Hope this helps

If you wish to comment on this item, you are most welcome but if you have any requests or problems that require action, please email them to support@bnbowners.com and they will be dealt with promptly.

Michael – B&B Owners Association

B&B Owners Association – Room & Rates Display

Posted by mxs on 10th July 20172 Comments

We recently upgraded to a  new “My B&B” dashboard https://m.my-bnb.com and at the same time introduced a new room & rates display.
Many have complained about this or have not seen the reason for the update.

Our intention was not to create more work for you but the ease the administration process.

The upgrade was done automatically but left many of you displaying the wrong rooms.

If you’re one of those, we don’t want to create a whole load of work for you, so can you please let us have the following and we set them up for you.

  • The numbers or names of your rooms
  • The type of each room e.g. double, triple, twin or family room
  • The normal rate for each room
  • The rate for reduced occupancy e.g. double sold as a single or trip sold as a double.

Please send this info to support@bnbowners.com and we will make the changes for you asap.

Michael – B&B Owners Association

B&B Owners – New Websites

Posted by mxs on 10th July 2017No Comments

As our membership grows we are adding new websites or directories at a town, regional or country level.

This past month we have added https://kenmare-bnb.com for the B&B Owners in Kenmare Ireland and https://bnb-italy.com for our growing membership in Italy.

We hope our members will get behind these websites, mention them in their correspondence and promote or link to them in their email and other marketing.

The Online Travel agents are destroying the B&B sector by demanding outrageous levels of commission – Time to fight back – all our members have a page on https://book-a-bnb.com that is now showing up in many more searches on the search engines.

We’d love to get commission levels down to a more realistic 3 or 4% – help us help you log on to these websites today. If your town or region would like a free website similar to the ones above, just ask we’re here to help.

Michael – B&B Owners Association

The My B&B Dashboard – B&B Owners Association

Posted by mxs on 4th July 2017No Comments

AS you all know by now we have updated both the “My B&B’ dashboard and the way we display your room rates. These changes require you to read the new documents in https://bnbowners.com/tutorial/

We have had praise and criticism for this move forward and we understand that people don’t like change.

I will try to outline the differences …….

  • All rooms and their configuration can be displayed to help guests choose appropriately.
  • We have tried to copy over your room configuration from there
  • All rooms will be display as vacant until you confirm a booking – you may add bookings from 3rd parties but if you do not you may continue to get bookings for that room night which are then marked as sold if you decline.
  • Functionally the booking system works in exactly the same way as before except you will not receive bookings for rooms that have been declined by you or sold via a 3rd party. lessening your workload.
  • It is not necessary to add 3rd party bookings because if you get a booking and that room is sold you will decline the booking in the usual way and the calendar will be updated to show that room is not available.
  • We have avoided providing a full channel manager as these work in favour of those charging higher commission rates.
  • Many members have separate websites and we can provide code to embed our low commission  booking engine into those sites. Full members will benefit from commission free bookings and those that already do this should make sure they are using the latest version of the code.
  • The new “My B&B” dashboard is https://m.my-bnb.com and it works equally well on smartphones, tablets, iPads, laptop or desktop PCs.
  • You will find the new layout more user friendly and managing bookings more easily.
  • We have enhanced the integration of the STRIPE payments system – many members now use the virtual terminal on their phones to replace the expensive electronic terminals.
  • The booking system is now more advanced from a security point of view – all credit cards are checked for validity and possible fraud before you even get a booking and this month alone we have detected an increasing number of cards being used fraudulently. This has saved our members heartache and money.

Michael – B&B Owners Association