We have now modified the My B&B admin panel (https://my-bnb.com) so that bookings can be managed in two extra ways.
- If you wish to cancel a previously confirmed booking for personal reasons
- If a guest cancels by phone or email unknown to us
Click on any booking and these two additional buttons will appear
- The “Cancel Booking” button will remove the booking from your list, present you with an email to explain and refund any booking fees involved to the guest.
- Guests often cancel by phone or email instead of using the cancellation facility on their booking status page (https://your-booking.com) – to update your booking/calendar and tell the booking system of the cancellation – click the “Guest Cancellation” – If a guest cancels they have been informed that booking fees will not be refunded. Since we introduced this in our terms, cancellations are now a fraction of what they were.
Thanks for those facilities. They make perfect sense