Members of the B&B Owners Association have now collected payments of over €2 million using the Stripe payments system. From Jan 14th 2020 all payments will reach your bank account in 3 working days. This year we have blocked payments with just 17 lost or stolen cards. In 14 of these cases, the guest used… Read More »
PLEASE READ: About 80% of our members in Ireland have a registered Stripe account and many use it to take payment with one click or use the virtual terminal on their smartphone on a regular basis. However, those not registered have seen increasing problems due to a change in consumer trends. This year we have seen… Read More »
Further to our recent post regarding cancellations, we have enhanced the system to make it much easier to use. (updated: 22 July 2019) YOU may wish to cancel a booking that you previously confirmed You can cancel for any of the following reasons You stop providing Bed & Breakfast Are closed due to illness or… Read More »
When a guest has a credit card replaced or a new card issued – Stipe is informed by the issuing bank and updates the card information stored for that guest. Since the introduction of this service by VISA, Discovery and MasterCard, B&B Owners have had seamless payments even though the guest has had a change… Read More »
The OTAs (booking.com and alike) methodology in taking bookings has created a new consumer behaviour – “I can cancel any time regardless”. Although this is a great selling point for OTAs, it is not helpful to B&B owners. In order to protect our members from cancellations on a whim, we have made a number of… Read More »
Guests can now use the Apple Pay, Google Pay or Microsoft Pay to make a booking. This allows them to make a booking without having to enter their credit card details, speeding up the process on their mobile phones. This provides our members with even more security. This is the first stage in the development… Read More »
NOTIFICATION OF BOOKINGS We now notify that a booking has arrived in 3 different ways BY EMAIL – not the most reliable BY SMS TEXT – not available in all countries BY PUSH TECHNOLOGY – if you are using Chrome, Firefox or Opera web browsers to surf the web, you will receive a notification that a… Read More »
We have noticed a new phenomena since bookings have been enabled on smartphones. This is one of “Duplicate Bookings” – as far as we can tell this is due to poor data connections on G3 networks. Guests bookings are sent and stored but their phones are not updated quickly enough so they send another booking.… Read More »
We have now modified the My B&B admin panel (https://my-bnb.com) so that bookings can be managed in two extra ways. If you wish to cancel a previously confirmed booking for personal reasons If a guest cancels by phone or email unknown to us Click on any booking and these two additional buttons will appear The… Read More »
In addition to the new website designs for Full Members, we have been working on making our room availability module work for ALL members both Full and Associate. Displays Availability of every room in your B&B / Guesthouse Rooms can be displayed by number or name eg. Room 3 or The Lilac Room Rooms can… Read More »